Frequently Asked Questions
All of our transactions are done online and we receive payment through various channels. You can pay us through PayPal or through credit card. For further information, please check our Contacts page, call us and we will be pleased to discuss this matter with you.
Our usual turnaround time is 24 – 48 hours upon receiving the original file. Depending on file length and quality, turnaround time may vary. We always give our best to produce high quality outputs on time. As part of our promotion, we now provide rush and super rush options.
For audio transcriptions, we accept the following formats to work with Mp3, M4a, Mp4, OGG, 3gp normal, 3gp voice, AC3, WAV CD, AAC, and MP2. For video transcriptions these formats are acceptable, MPEG4, MJPEG, HD Video 1080p, HD VIDEO 720p, DivX 4, DivX 5 and XviD.
Go to our Upload page and upload your file. Once uploaded, your file will be assessed to determine quality and length. Based upon the results, a pricing quote will be sent to you. Upon receiving payment, you transcript file will be sent to you along with the original. Feel free to check out our Feature page to know more about our offers. You can also try our free 5 min trial. Our service is available 24/7.
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